Refund Policy

Last Updated: May 20, 2024

1. Introduction

This Refund Policy outlines our procedures and policies regarding refunds for our premium subscription services, specialized reports, and other paid content offered on the TurkFin website (https://nextzero.online).

We strive to provide high-quality financial news, analysis, and information services. However, we understand that there may be circumstances where a refund is appropriate. This policy is designed to be fair to both our customers and our business operations.

2. Subscription Services

2.1 Monthly Subscriptions

For monthly subscription plans:

  • You may cancel your subscription at any time from your account settings.
  • Once you cancel, you will continue to have access to the premium content until the end of your current billing cycle, and no further charges will be made.
  • We do not provide partial refunds for unused portions of the current billing month.
  • If you cancel within the first 7 days of your initial subscription (trial period), you are eligible for a full refund upon request.

2.2 Annual Subscriptions

For annual subscription plans:

  • You may request a full refund within 14 days of the initial purchase if you are not satisfied with our services.
  • After the initial 14-day period, we may provide a prorated refund for the unused portion of your subscription at our discretion, less a 15% administrative fee.
  • To request a refund for an annual subscription, please contact our customer support team at [email protected] with your account details and reason for the refund request.

3. Specialized Financial Reports and One-Time Purchases

For one-time purchases of specialized financial reports, market analysis, or other digital content:

  • Due to the digital nature of our products, all sales are generally final once you have accessed or downloaded the content.
  • If you have purchased but not yet accessed or downloaded the content, you may request a refund within 48 hours of purchase.
  • If you believe the content does not match the description provided or is materially defective, you may request a refund within 7 days of purchase, provided you include a detailed explanation of the issue.
  • Each refund request for one-time purchases will be evaluated on a case-by-case basis.

4. Events and Webinars

For financial conferences, webinars, and other events:

  • Cancellations made 14 or more days before the event date will receive a full refund.
  • Cancellations made between 7 and 13 days before the event will receive a 50% refund.
  • Cancellations made less than 7 days before the event are not eligible for a refund.
  • If an event is rescheduled or cancelled by TurkFin, you will be offered either a full refund or the option to transfer your registration to the rescheduled date or an alternative event.
  • You may transfer your registration to another person at no additional cost by contacting us at [email protected] at least 48 hours before the event.

5. Technical Issues and Service Availability

In the event of prolonged service disruptions or technical issues that significantly affect your ability to access our paid content:

  • For service disruptions lasting more than 24 consecutive hours, we may, at our discretion, extend your subscription period to compensate for the downtime.
  • For severe technical issues that prevent access to our services for more than 72 consecutive hours, you may request a prorated refund for the affected period.
  • All technical issues must be reported promptly to our support team at [email protected] to be eligible for compensation or refunds.

6. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at [email protected] with the subject line "Refund Request."
  2. Include the following information in your email:
    • Your full name
    • Email address associated with your account
    • Date of purchase
    • Order or transaction ID (if available)
    • Product or service purchased
    • Reason for requesting a refund
  3. Our customer support team will review your request and respond within 3 business days.
  4. If your refund is approved, please allow 5-10 business days for the refund to be processed back to your original payment method.

You can also contact us by phone at +904144565051 during our business hours: Monday - Friday, 9:00 AM - 6:00 PM (Turkish Time).

7. Exceptions and Special Circumstances

We recognize that exceptional circumstances may arise. In cases of:

  • Serious illness or family emergency
  • Unexpected financial hardship
  • Other extraordinary circumstances

We may consider refund requests outside our standard policy on a case-by-case basis. Supporting documentation may be required to verify such circumstances.

8. Promotional Offers and Discounted Subscriptions

For subscriptions or products purchased with promotional discounts or special offers:

  • Refunds will be based on the actual amount paid, not the original list price.
  • Some promotional or heavily discounted subscriptions may be designated as non-refundable at the time of purchase.
  • Free trial conversions are subject to our standard refund policies starting from the date when payment is processed.

9. Payment Processing Fees

Please note that payment processing fees (typically 3-4%) are non-refundable. In cases where a full refund is approved, these fees may be deducted from the refund amount.

10. Currency and Exchange Rates

All refunds will be processed in the original currency of the transaction. If your payment was made in a currency different from your local currency, the refund amount may differ from your original payment due to exchange rate fluctuations. TurkFin is not responsible for any differences caused by exchange rate changes.

11. Abuse of Refund Policy

TurkFin reserves the right to refuse refunds to customers who abuse our refund policy, including but not limited to:

  • Repeatedly subscribing and requesting refunds
  • Downloading or extensively using content and then requesting refunds
  • Providing false information in refund requests

In such cases, we may also suspend or terminate the customer's account.

12. Changes to This Policy

We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the "Last Updated" date at the top of this policy.

You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.

Please note that changes to the Refund Policy will not apply retroactively to purchases made before the effective date of the policy change.

13. Contact Us

If you have any questions about this Refund Policy, please contact us: